Shipping & Returns

What is the delivery turnaround time for any purchase made online?

Order now and get your delivery within 5-7 days.

Is delivery free and what is the minimum amount of purchase is required for free of charge delivery?

Free delivery and fixing for any purchase.

Can I cancel the order before the scheduled delivery date? If so then how will be the refund process?

Yes, you can cancel the order before the scheduled date of delivery without any charges. We will process your refund within 5-7 days. For more details, please check the cancellation policy.

What if I receive an incorrect product? Can the correct product be delivered on priority?

In a circumstance where the wrong item gets delivered, we will make it our priority to deliver the correct item on the next business day.

Will there be an option for express delivery on any extra cost. if so then what will be the cost?

Express Delivery limited to selected cities for free of cost.

Is there cash on delivery facility available? If so, what will be the additional charges?

To make your shopping experience more convenient, we do not offer the Cash on Delivery facility. However, if the customer fails to receive the delivery of the order on the first attempt, Westido can reschedule the delivery with no additional charges upon the condition that the customer makes an advance payment for the order online or in one of our stores.

Is there any limit on the weight of the product that I can purchase online ?

No, there is no limit on the weight of the product to shop online!

How can a product be considered for a repair/refund/return/exchange or cancellation, if an issue is found post delivery?

If an item is found faulty, you have 1 days to request a repair/refund/return/exchange or cancellation.
We can collect the order for free or you can drop the item at the nearest store location and request repair/refund/return/exchange or cancellation.

How can I fix a convenient delivery schedule?

Our Logistics team will call one day before the planned date of delivery and you can suggest your convenient day and time.

Can I nominate someone else to receive the delivery on my behalf?

Sure, you can specify the nominated person who will receive your delivery on your behalf at the time of fixing delivery schedule with our logistics team via call. The nominated person must present the Order confirmation message (email or sms)

Can I change the delivery address after I have purchased the product online?

Yes you can mail our customer service at info@westido.com and inform us about the changes in the delivery address.